Remote support software

Choose the appropriate remote support software for your system. Once started, ComputerHilfe.city can solve many issues directly online – securely, quickly and without travel time.

Windows

For Windows PCs and notebooks. Ideal for issues with email, Office, printers, slow systems, malware, routers or general PC support.

Download for Windows

Mac

For Apple Mac® and MacBook. Suitable for macOS problems, email, updates, Wi-Fi, printers, synchronisation or general Mac® support.

Download for Mac

Request now – free & without obligation!

Tell us your preferred date for remote support or a callback. We will get back to you promptly and coordinate the right next step.

Name * Email *

Phone Location / city

Preferred date Preferred time

Message (short problem description) *

Spam protection / security question *Please briefly answer the small arithmetic question.

Question9 + 7 = ?

Answer

This simple arithmetic question is used for spam protection.

How remote support works

You send your request and describe the issue and the device you use.
At the agreed time, you start the appropriate remote-support software and provide the displayed session ID.
You can see every action on your screen and end the connection at any time.

Secure and under your control

A connection is established only after you deliberately start the software and approve access. Remote access is not possible without your participation. Once the session ends, no active connection remains.

You always enter confidential credentials yourself. For particularly sensitive operations, we jointly decide which steps are shown or carried out directly by you.

Suitable for many common IT problems

Remote support is especially suitable for software errors, email setup, Office, browsers, printers, Wi-Fi configuration, updates, slow systems, backups, virus and malware checks and new software setup. A hardware defect or a device that no longer starts often requires an in-person inspection.

Remote-support pricing