Privacy

Controller
Blunck - IT Services OÜ
ComputerHilfe.city
Veskiposti tn 2-1002
Harju maakond
EE-10138 Tallinn
Email: info@computerhilfe.city
Phone: 0711 / 888 685 21

Contact address in Germany
c/o Block Services
Stuttgarter Str. 106
D-70736 Fellbach

We process personal data only insofar as this is necessary to provide the website, handle enquiries, prepare offers, coordinate appointments and ensure secure operation of the site.

Categories of data
When you use the contact forms, we may process your name, email address, phone number, location details, requested service, preferred appointment details and the content of your message. The phone number is voluntary unless you provide it yourself.

Privacy confirmation in forms
Before sending a form, you confirm that you have read the privacy policy and agree to the processing of your details for handling your enquiry.

Purposes and legal bases
Processing of enquiry data is carried out for pre-contractual measures and communication regarding your request pursuant to Art. 6(1)(b) GDPR, and, where necessary, on the basis of our legitimate interests in efficient communication and IT security pursuant to Art. 6(1)(f) GDPR.

Email transmission
Form submissions are transmitted to us by email via our own SMTP mailbox. We do not use external form platforms for this website contact form.

Spam protection
To protect the contact forms from automated misuse, the website uses a simple arithmetic question, a hidden verification field, a signed time token and temporary server-side rate limiting. For rate limiting, a shortened technical identifier derived from IP address and browser information may be stored temporarily on the server.

Server log files
When you access the website, the hosting provider may temporarily process technical access data such as IP address, date and time, requested content, browser information and status codes to ensure secure and stable operation of the website.

Cookies and similar technologies
This website uses only technically necessary cookies or similar technologies if and insofar as they are required for language selection, session stability or secure provision of the website. No tracking, profiling or marketing cookies are currently used.

Recipients
Personal data is processed by our hosting and email service providers only insofar as this is necessary for the technical provision of the website and communication.

Storage period
We store enquiry data only for as long as necessary to process the request and to comply with legal retention obligations. Server log data is usually stored only temporarily for technical and security purposes.

Your rights
You have the right to access, rectification, erasure, restriction of processing, objection and data portability within the scope of the statutory requirements. You also have the right to lodge a complaint with a competent supervisory authority.

Data Protection Officer
A Data Protection Officer has not been appointed because there is currently no legal obligation to do so based on the present processing activities. If a statutory obligation arises in the future, this privacy notice will be updated accordingly.