Private
17,25 EUR / 15 minutes remote support
79,00 EUR / hour on-site incl. travel
For households, families, seniors, home office users and personal devices.
Pricing
At ComputerHilfe.city, you can immediately see which costs apply to private clients and which apply to business clients. Transparency creates trust – especially with IT services.
Business
22,25 EUR / 15 minutes remote support
99,00 EUR / hour on-site incl. travel
For businesses, offices, medical practices, agencies, law firms and self-employed professionals.
How costs are calculated
Remote support is billed in clear 15-minute units, so you pay only for the support time actually required. On-site appointments are billed according to time spent; in approved service areas, the stated hourly rate already includes travel.
Before work begins, we clarify the issue, the requested scope and the most suitable route – remote assistance or, where available, on-site service. Additional hardware, replacement parts or paid software are used only after prior agreement.
Which services are available?
The rates apply, among other things, to PC help, Mac® support, email and Office setup, Wi-Fi and printer issues, backups, malware analysis, system optimisation, device changes and general IT support. For larger projects, you receive an individual assessment.
View all servicesImportant pricing questions
Are there hidden flat fees?
No. Time, rate and possible additional costs are discussed transparently. Hardware, licences or third-party services are not automatically included in the labour rate.
Does the on-site rate apply everywhere?
On-site service is available only in the regions explicitly shown. Each location page clearly states whether on-site appointments are available or still in preparation.
Which customer category should I choose?
The private rate applies to personal and family use. The business rate applies to self-employed professionals, practices, law firms, offices, organisations and companies of every size.