Private
17.25 EUR / 15 minutes remote support
79.00 EUR / hour on-site;Free travel
For households, families, seniors, home office users and personal devices.
Pricing
At ComputerHilfe.city, you can immediately see which costs apply to private clients and which apply to business clients. Transparency creates trust – especially with IT services.
Business
22.25 EUR / 15 minutes remote support
99.00 EUR / hour on-site;Free travel
For businesses, offices, medical practices, agencies, law firms and self-employed professionals.
How costs are calculated
Remote support is billed in clear 15-minute units, so you pay only for the support time actually required. For an on-site appointment, the first hour is always billed in full. Any additional service time is then billed transparently in 15-minute units. Where on-site appointments are available, travel is included in the hourly rate and is not charged separately.
Before work begins, we clarify the issue, the requested scope and the most suitable route – remote assistance or, where available, on-site service. Additional hardware, replacement parts or paid software are used only after prior agreement.
Which services are available?
The rates apply, among other things, to PC help, Mac® support, email and Office setup, Wi-Fi and printer issues, backups, malware analysis, system optimisation, device changes and general IT support. For larger projects, you receive an individual assessment.
View all servicesImportant pricing questions
Are there hidden flat fees?
No. Time, rate and possible additional costs are discussed transparently. Hardware, licences or third-party services are not automatically included in the labour rate.
Does the on-site rate apply everywhere?
On-site service is available only in the regions explicitly shown. Each location page clearly states whether on-site appointments are offered. Where on-site service is available, travel is included in the stated hourly rate and is not charged separately.
Which customer category should I choose?
The private rate applies to personal and family use. The business rate applies to self-employed professionals, practices, law firms, offices, organisations and companies of every size.