Private clients
Remote support – economical and direct17,25 EUR / 15 minutes remote support
For households, families, seniors and personal devices in Erlangen.
Secure remote assistance without travel time
Computer support in Erlangen
Professional computer support in Erlangen and in Innenstadt, Bruck and Büchenbach for private clients, self-employed professionals and business clients exclusively via secure remote assistance.
IT service in Erlangen
ComputerHilfe.city supports private and business clients in this region exclusively via secure remote assistance, digitally and without travel time.
ComputerHilfe.city provides secure remote assistance for private clients, self-employed professionals and business clients in Innenstadt, Bruck and Büchenbach. The service covers notebooks, Office accounts, video meetings, cloud services, Wi-Fi and dependable backups and is available digitally without travel time.
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Landline0711 / 888 685 21
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Mobile01578 9575812
✉️E-Mailinfo [at] computerhilfe [dot] city
Call our central office on the landline number. We will connect you directly with the appropriate contact for your region.
Services in Erlangen
ComputerHilfe.city provides professional computer support in Erlangen for private clients, self-employed professionals and business clients exclusively via secure remote assistance. Suitable services include Windows and Mac® issues, email, Office, browsers, software, malware, backups, cloud, VPN, NAS and server access, printer, Wi-Fi and network diagnostics, smartphone setup, websites and custom software solutions. This location page lists only services that can be delivered professionally via remote assistance or remote consultation.
- PC help & Mac® help via remote support
- Windows, PC, notebook & Mac® diagnostics via remote support
- Email, Office, browser & software help via remote support
- Smartphone help, setup & data transfer via remote consultation
- Backups, data transfer & software-based data recovery
- Virus, Trojan & malware removal via remote support
- Wi-Fi, router, printer & network diagnostics via remote support
- Server, NAS, cloud & VPN support via remote support
- Smartphone, PC / notebook and Mac® training via remote support
- Creation of professional websites
- Custom software development
- Advice on cost-effective software sourcing
Business clients
Remote support – economical and direct22,25 EUR / 15 minutes remote support
For self-employed professionals, law firms, practices, offices and small, medium-sized and large companies in Erlangen.
Digital computer support for the region
Computer support in Erlangen: professional remote assistance for private and business clients
ComputerHilfe.city supports private clients, self-employed professionals and business clients in Erlangen and throughout Innenstadt, Bruck, Büchenbach and Sieglitzhof via secure remote assistance. The local focus includes notebooks, Office accounts, video meetings, cloud services, Wi-Fi and dependable backups. Notebooks, Office accounts, video meetings, learning platforms, Wi-Fi, cloud access and backups are configured and supported as one integrated digital working environment. ComputerHilfe.city supports private and business clients in this region exclusively via secure remote assistance, digitally and without travel time.
Remote-support area & regional coverage
Secure remote assistance is available for customers in Erlangen and the regional areas Innenstadt, Bruck, Büchenbach, Sieglitzhof, Eltersdorf and Herzogenaurach. The place names define the regional focus of this location page; support is provided digitally without travel time.
Innenstadt
Bruck
Büchenbach
Sieglitzhof
Eltersdorf
Herzogenaurach
Services suitable for remote support
Remote assistance is suitable for Windows and macOS issues, email, Office, browsers, software, malware, backups, cloud access, VPN, NAS and server access, printers, Wi-Fi and many network problems. Hardware defects, component installation and other tasks requiring physical access are not offered on this location page.
Remote assistance for fast, predictable support
Secure remote assistance for customers in Erlangen provides direct professional support for the following topics: Notebooks, learning platforms, video meetings, Office, cloud services and secure backups; Backups, NAS, cloud backup and software-based data recovery; Office, PDF, browsers and professional software configuration; as well as Printers, scanners and devices in private or business networks. The connection remains visible on the customer’s screen, important steps are explained clearly and the agreed technical solution is implemented in a structured session.
View the remote-support processWhy ComputerHilfe.city in Erlangen?
Since 1989, ComputerHilfe.city has stood for careful diagnostics, professional implementation, understandable documentation and transparent billing. Customers in Innenstadt and Bruck in northern Bavaria receive a clearly coordinated service from first contact to the completed technical solution.
When computer support needs to be available quickly, explained clearly and delivered in a trustworthy way, experience matters. That is exactly what ComputerHilfe.city stands for.
Remote support in Erlangen
Remote support in Erlangen gives private clients and business clients direct access to professional IT assistance without interrupting the entire working day. The service is suitable for individual devices, multi-user workplaces, networks, cloud access and company applications.
Start remote supportCommon IT requests in Erlangen
For notebooks and digital workplaces in Erlangen, accounts, Office, Wi-Fi, video meetings, learning platforms, cloud services and backups are brought together in a structured way.
- Notebooks, learning platforms, video meetings, Office, cloud services and secure backups
- Backups, NAS, cloud backup and software-based data recovery
- Office, PDF, browsers and professional software configuration
- Printers, scanners and devices in private or business networks
- Notebook performance, startup programs, storage space and system optimisation
- Windows systems, updates, performance and reliable startup
Nearby municipalities & regional location pages
The regional pages for Fürth, Bamberg, Nürnberg and Würzburg provide additional location-specific information about secure remote assistance.
Local questions about computer support in Erlangen
Do you support private clients and business clients in Erlangen?
Yes. ComputerHilfe.city provides professional computer support for private clients, self-employed professionals and business clients – including households, home offices, law firms, practices and small, medium-sized and large companies.
Which IT services are available in Erlangen?
Via remote assistance, ComputerHilfe.city supports PC and Mac® systems, Windows, email, Microsoft Office, browsers, software, malware removal, backups, cloud access, VPN, NAS and server access, printer, Wi-Fi and network diagnostics, smartphone setup, websites and custom software solutions. Hardware work requiring physical access is not offered for this location.
How is computer support provided in Erlangen?
Support for this location is currently provided exclusively via secure remote assistance. On-site appointments cannot be booked for this region.
Do you support Innenstadt, Bruck and Büchenbach?
Yes. These places are supported via secure remote assistance without travel time.
How do you solve “Backups, NAS, cloud backup and software-based data recovery” professionally in Erlangen?
ComputerHilfe.city analyses the accessible technical environment via secure remote assistance, implements the appropriate configuration, clean-up or software-side correction and explains the completed work clearly. The objective is a stable, secure and practical solution for everyday use and business operations.
Can you help with notebooks, Office, cloud services and video meetings in Erlangen?
Yes. Accounts, Office applications, learning platforms, video-meeting software, Wi-Fi, printers, cloud storage and backups are professionally configured and supported. For this location, the work is carried out via secure remote assistance.
Request now – free & without obligation!
Arrange your preferred appointment here for remote support or a callback in Erlangen.
Remote support software
Choose the right remote support software for your system.
IT professionals wanted for regional expansion
For customers, the services on this location page remain limited to remote assistance. The following application form is solely intended to build a future regional network for in-person assignments.