1
Arrange an appointment
As a new customer, arrange an appointment – by remote support or for an available on-site service.
New-customer thank-you
10 € new-customer cashback
A small thank-you for your trust: as a new customer, you receive 10 € back to your bank account after your first fully paid service – whether we helped remotely or on site.
10 €back
✓Remote & on-site
Simple & transparent
Your new-customer cashback in five steps
2
Have the problem solved
A qualified team member handles your request and carries out the agreed service.
3
Pay the invoice
You receive the team member’s invoice and pay it in full.
4
Upload the invoice
Return to ComputerHilfe.city, open “Cashback” and upload the already paid invoice as a PDF or photo.
5
Receive 10 € back
After successful verification, we usually transfer the new-customer thank-you to your specified bank account within 48 hours.
20-second quick demo
How the refund works
The short demo shows the process from your first appointment to the refund. No app or customer account is required.
1Arrange an appointment
2Have the problem solved
3Pay the invoice
4Upload the invoice
5Receive 10 € back
Good to know
The offer is available once to new customers for their first fully paid service. After verification, the refund is usually made within 48 hours.
For the payout we need your name, email address, paid invoice and bank details. Your bank details are stored securely and used only to process your cashback request.
Upload invoice now