Apple Mac® · MacBook · macOS

Mac® help for iMac, MacBook & macOS

ComputerHilfe.city helps with macOS problems, setup, email, updates, Wi-Fi, printers, synchronisation and data migration – via remote support or personally on-site in approved regions.

Request help with no obligation Start remote support

Mac® support that considers the whole system

On a Mac®, macOS, user accounts, Apple ID, iCloud, applications, external storage, printers and networking are closely connected. A proper diagnosis therefore considers not only the visible error but also synchronisation, storage, updates and connected devices.

Whether it is a private MacBook, a home-office setup or a business iMac, changes are explained clearly and implemented with the aim of preserving data, settings and established workflows wherever possible.

How we can help

Where Mac® support can help

macOS starts slowly or applications stop responding

Email accounts or calendars do not synchronise reliably

iCloud, Apple ID or user accounts cause problems

Wi-Fi, printers or external devices do not work

Updates or applications cannot be installed cleanly

Data needs to be migrated to a new Mac® or MacBook

Fast & without travel

Remote support

Many macOS, email, browser, Office, synchronisation, Wi-Fi and printer issues are well suited to remote support. You deliberately start the connection yourself, watch the work on your screen and can end the session at any time.

How remote support works

Regionally available

On-site service

For hardware problems, devices that no longer boot, local connection issues or work requiring physical access, an on-site appointment can be appropriate in approved regions.

Check on-site availability

Process

A structured route from request to solution

1Describe the Mac® model, macOS version and problem.
2Choose remote support or on-site inspection according to the cause.
3Check the system, resolve the cause and explain the settings clearly.

Frequently asked questions

Clear and concise answers

Can Mac® support be provided remotely?

Yes. If macOS starts and internet access is available, many software, email, Wi-Fi, printer, update and configuration issues can be handled securely from a distance.

Do you also help set up a new MacBook or iMac?

Yes. This can include initial setup, user accounts, applications, email, printers, cloud services and data migration.

Do you support mixed Windows and Mac® environments?

Yes. Home offices and businesses often use Windows PCs, Mac® devices, printers, NAS systems, cloud services and shared networks together.

Can a Mac® hardware fault be repaired remotely?

No. Remote support can provide indications of a hardware fault, but work on the device itself requires physical access and, where appropriate, an on-site appointment or suitable repair facility.

Ready to solve the problem?

Briefly describe your device, problem and location. We will recommend the most suitable next step – remote support, callback or, where available, an on-site appointment.

Request help Check location