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IT support for self-employed professionals & businesses

ComputerHilfe.city supports individual business workstations as well as networked environments in offices, practices, law firms and companies. The focus is on stable systems, understandable user and access structures, reliable backups and fast remote support.

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Treat IT problems in the context of the working process

In a business, a technical fault rarely affects only one device. Email, user accounts, networks, printers, cloud services, VPN, backups and shared files depend on one another. Business incidents are therefore assessed in the context of the complete affected workflow.

Support is available for self-employed professionals, home offices, law firms, practices, offices and small, medium-sized and large companies. Remote support provides fast assistance without travel; regional on-site appointments complement it where hardware, cabling or local infrastructure requires physical inspection.

How we can help

Typical business IT topics

Set up or standardise workstations and user accounts

Email, Microsoft 365, calendars and shared mailboxes

Wi-Fi, networks, printers and site connectivity

NAS, server access, shares and user permissions

VPN, cloud access and secure home-office connectivity

Backups, device replacement and structured data migration

Fast & without travel

Remote support

Remote support is particularly efficient for many business IT tasks: user accounts, software, email, cloud, VPN, server access, printers, updates and security checks can be handled directly on the authorised system. Billing follows the transparently published business rate.

How remote support works

Regionally available

On-site service

On-site service is useful where multiple devices, cabling, routers, network components or hardware need to be examined together. Availability depends on the relevant location page and is confirmed transparently before the appointment.

Check on-site availability

Process

A structured route from request to solution

1Identify affected workstations, users and services.
2Prioritise urgency and whether remote or on-site support is appropriate.
3Resolve the incident, stabilise configuration and explain the changes clearly.

Frequently asked questions

Clear and concise answers

Do you only support small businesses?

No. ComputerHilfe.city supports self-employed professionals and individual workstations as well as small, medium-sized and large companies. The exact scope is matched to the existing IT environment.

Can business IT support be provided remotely?

Yes. Many issues involving PCs, Mac® devices, user accounts, email, Microsoft 365, VPN, NAS, server access and software can be handled efficiently via remote support.

Do you support practices and law firms?

Yes. Practices, law firms and offices are explicitly among the supported customer groups. With sensitive data, access is limited to what is necessary for the technical task.

Are business prices transparent?

Yes. Remote and on-site support have clearly published business rates. Additional hardware, licences or third-party services are used only after prior agreement.

Ready to solve the problem?

Briefly describe your device, problem and location. We will recommend the most suitable next step – remote support, callback or, where available, an on-site appointment.

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